Use this check list to assess your communication skills.
Focus
* Do you pay complete attention to others when they are speaking? (A wandering focus discourages open communication.)
* Do you manage your thoughts during a conversation Cheap Braden Holtby Shirt , focusing them on understanding what the other person is saying? (Effective listening requires more concentration than any other form of communication. If you are thinking about anything other than what the person is saying, you are defeating your ability to understand.)
* Do you postpone preparing your reply until after you have heard everything the other person has to say? (Thinking about what you plan to say while the other person is speaking prevents you from understanding what that person is saying.)
* Do you ignore distractions, such as other people, ambient noise, and the surroundings? (Attending to distractions makes you appear uninterested, unfocused, and rude.)
* Do you make eye contact during a conversation? (Watching a person''s face shows that you are paying attention. You also gather nonverbal messages Cheap Andre Burakovsky Shirt , which can convey most of the important information being conveyed to you.)
Environment
* Do you convey confidence, courage, and strength during your conversations? (A pleasant manner will encourage people to trust you and tell you more. Negative behavior conveys weakness, insecurity, and fear.)
* Do you react calmly to bad news? (Anger will frighten people into avoiding you.)
* Do you encourage others to speak freely? (Appearing interested, asking questions, and treating others with respect will facilitate open communication.)
* Do you use a diplomatic Cheap Philipp Grubauer Shirt , positive vocabulary? (Talking about what you want is more forceful than talking about what you don''t want, won''t do, or can''t do. This means that in most cases you would delete the word ?not? from what you say.)
* Do you seek solutions? (Seeking approval, culprits, or excuses, discourages communication.)
Clarity
* Do you stick to the subject? (Introducing new unrelated issues will confuse the other person and degrade the quality of your conversation.)
* Do you maintain a ?you? focus? (Speak in terms of what the other person needs, wants Cheap Christian Djoos Shirt , and understands because that will enhance the impact of what you say.)
* Do you avoid games? (Asking trick questions, setting traps, and making others look bad will cause people to avoid you.)
* Do you use a linear, logical approach to explaining things? (Make it easy for others to understand you because it''s more efficient.)
* Do you use common terms? (Avoid jargon and flowery speech because these impress only the person using them.) Can You Tell Good Service From Bad; Recognise Value For Money; Compare Prices, Staff Efficiency, Product Range, Customer Service Between Rival Firms?
If so you might easily find work as a ''Mystery Shopper'' and be paid to comment on service in shops Cheap Devante Smith-Pelly Shirt , banks and building societies, hotels, cinemas, veterinary surgeries, restaurants, even on long distance flights and holidays.
Poor service is the number one reason customers turn their back on a business and start shopping elsewhere. Worse still, one dissatisfied customer tells on average sixteen more people about their experience Cheap Madison Bowey Shirt , meaning even greater loss of customers and profits for business owners.
Even taking too long to answer the telephone or replenish the shelves, inadequate parking facilities, crowded toilets and poor staff-customer relations can alienate customers quickly.
No company can afford to be complacent or fail to check its own operating standards for long.
Companies need to know how they are perceived by customers and if rival firms are setting higher standards and attracting custom from them. Hence the need for regular checks to be made on all aspects of the business from product range and quality of choice, to staff attitudes, customer care, after sales service, and so on.
But there''s no easy way for firms to investigate themselves.
Staff who know they are being watched work harder Cheap Lars Eller Shirt , giving a false impression or, worse still, they consider their employers are spying on them, intent on catching them out and threatening dismissal.
So, mystery shoppers go undetected into a business, seeing things as they really are, through the eyes of people who really matter - customers! What they see and the service they receive will not be affected by who they are and what influence they have over staff!
As one leading mystery shopping agency puts it:
"Mystery shoppers serve as the eyes and ears of clients in retail and service outlets."
As competition grows Cheap Jakub Vrana Shirt , especially in a recession, and pressure increases on companies to maintain or better still improve their own market share, more and more openings will appear for mystery shoppers in all areas of commerce, including banks and building societies, shops and supermarkets, hotels and garages, and more.
So a cinema wanting to improve attendance figures might hire regular cinema-goers to view the same film at all local outlets to investigate prices Cheap Evgeny Kuznetsov Shirt , noise levels, staff efficiency, car parking, toilets and amenities, and so on.
People of all ages can apply to become mystery shoppers, even children with their parents'' consent. Special opportunities exist for representatives of particular groups, such as the elderly Cheap T. J. Oshie Shirt , disabled, housebound, or of specific ethnic or religious persuasion. You can even be a mystery shopper working entirely by telephone or on the Internet, without ever leaving home and still claim a handsome fee and valuable freebie incentives.
Not All ''Shopping'' Involves Buying Something
For example, you might be asked to telephone a company service hotline, posing as a customer with a problem to see how well your case is handled and how long it takes.
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